The Digital Solicitor Podcast

In today's podcast, Craig Matthews, LEAP and Nicola Moore-Miller, Global CEO of Jayva, discuss how to ensure you’re getting the most out of your IT, software and systems. Listen as they share hints and tips on how to use your technology better, the importance of having ongoing training and engagement, and how to ensure your use continually evolves, increasing efficiency, improving customer service and staying cyber secure.

A Chartered Accountant, CGMA, BA (Hons) by trade, with 20 plus years of working in the legal sector, Nicola’s roots lie in practice management, especially in the areas of accounting, finance, systems and compliance.

Nicola’s got a keen awareness of the operational challenges of managing a law firm in today’s environment. She can guide and train employees of any role on how to better manage their workload and concentrate on delivering high-quality, consistent and professional client service.

Digital marketing adds huge value to law firms but many avoid it as it can seem like a daunting and unfamiliar task. Today's guests are Craig Matthews of LEAP and Rich Dibbins, Founder of Staxton Digital who will explain the importance of digital marketing for law firms and how this can increase revenue for law firms. They also provide tips on how to build a successful digital marketing strategy for 2023.

With an uncertain time ahead of us in the property sector in this podcast we look at how to establish long lasting relationships with your clients and estate agents and how to manage and nurture those relationships in both the physical and digital world.

Today's guests are Craig Matthews, Director of Lifetime Planning at LEAP, and Rob Hailstone, an ex-residential property conveyancer with nearly 5 decades of experience, who formed the Bold Legal Group (BLG) in 2010. The BLG now has approximately 700 member firms of all different shapes and sizes throughout England and Wales (all of which carry out a significant number of residential conveyancing transaction annually) and is widely respected
by all stakeholders including legal regulators, lenders, HMLR and the DLUHC. 

This podcast looks at private client practice and whether it’s fit for purpose in today’s changed trading environment. The services lawyers offer to clients for lifetime planning around assets, tax and inheritance plus wills, trusts and probate is a growth area.

With an increased uptake in technology across all age ranges, more complex family structures, increased wealth and new and emerging asset types, traditional approaches to providing private client services may no longer meet the evolving needs of your clients and their estate.

And in the world of practice development, especially technology and software, private client work has found itself left behind in recent years. LEAP’s Director of Lifetime Planning, Craig Matthews, talks about why and how this can be reversed.

Whether you are embedding a single system to run your firm, improving digital literacy across your team, or harnessing powerful software integrations to help with the heavy lifting, this informative podcast talks about how to form a successful strategy and help streamline processes within your firm.

Christina Grzasko is joined by Jarvis Joslyn of LEAP UK to talk about the technological do's and don'ts to consider when working to optimise your law firm's productivity. With contributions from existing LEAP Users, we give you an inside steer on the strategies you will want to adopt for your firm.

The expectations on service that law firms were required to deliver soared during the pandemic with reliance on technology becoming essential in order to help satisfy clients’ heightened demands by facilitating remote support and uninterrupted communications. Now, following a year of contactless customer service options, clients are comfortable with, and even prefer, the digital service they received as it is simply easier for them, providing greater convenience and efficiency.

To be competitive law firms must consider this shift in client preferences and cannot simply revert to pre-pandemic client service models. This podcast looks at the technology required to deliver on this increased customer demand and the positive impact that its implementation can have on a law firm's revenue, reputation and growth.

With SDLT holiday transactions tailing off, now is a good time to look at where the overworked conveyancing market has left solicitors and think about what comes next. To help us do this, the Digital Solicitor podcast is joined by Rob Hailstone of the Bold Legal Group, an ex-residential property conveyancer with over 40 years’ experience who helps law firms have an extra pair of eyes and ears to make sure they are kept fully informed and up to date with all conveyancing issues.

The LEAP Best Practice Standard for conveyancers was set-up four years ago as an accreditation mark of excellence achieved by law firms using LEAP’s innovative technology. Through its use of independent, remote and specialist audits, achievement of the standard shows clients and stakeholders that law firms deliver a gold standard of legal work in conveyancing whilst using the most up to date and innovative legal technology.

In this podcast we look at some of the processes and benefits of accreditation, with Craig Taylor and his guests Rob Hailstone of the Bold Legal Group and Brian Boehmer of Locktons Specialist PI Insurers who offer excellent insight into what the next 12 months hold for conveyancers and how achievement of the best practice standard can help firms in the current PI market.

The pandemic has pushed the dialogue around working from home forward by about 30 years. It has raised the whole topic of how we work and where we work, so how can law firms continue to motivate, support, promote wellbeing and improve collaboration amongst their teams with working from home becoming increasingly popular? And what can be done to prevent loneliness, isolation and burnout?

My guest is Susanne Poole, who has worked with LEAP Legal for five years, starting off in an HR capacity in the UK and is now Head of People Operations, covering LEAP’s North American staff.

How we work and choose services has shifted dramatically since the pandemic. Competition is at an all-time high in the legal market with technology key to running an enduring legal practice.

This informative podcast will explore how and why technology is impacting the sustainability and competitiveness of firms by examining cloud working, process automation, real-time client collaboration and self-serve portals with Adrian Jardine and Alex Maitland of LEAP UK.