The Digital Solicitor Podcast
Legal technology: Driving profits through improved customer service

Legal technology: Driving profits through improved customer service

November 24, 2021

The expectations on service that law firms were required to deliver soared during the pandemic with reliance on technology becoming essential in order to help satisfy clients’ heightened demands by facilitating remote support and uninterrupted communications. Now, following a year of contactless customer service options, clients are comfortable with, and even prefer, the digital service they received as it is simply easier for them, providing greater convenience and efficiency.

To be competitive law firms must consider this shift in client preferences and cannot simply revert to pre-pandemic client service models. This podcast looks at the technology required to deliver on this increased customer demand and the positive impact that its implementation can have on a law firm's revenue, reputation and growth.

Conveyancing after the SDLT holiday

Conveyancing after the SDLT holiday

September 27, 2021

With SDLT holiday transactions tailing off, now is a good time to look at where the overworked conveyancing market has left solicitors and think about what comes next. To help us do this, the Digital Solicitor podcast is joined by Rob Hailstone of the Bold Legal Group, an ex-residential property conveyancer with over 40 years’ experience who helps law firms have an extra pair of eyes and ears to make sure they are kept fully informed and up to date with all conveyancing issues.

How the LEAP Best Practice Standard helps conveyancers earn more money

How the LEAP Best Practice Standard helps conveyancers earn more money

August 23, 2021

The LEAP Best Practice Standard for conveyancers was set-up four years ago as an accreditation mark of excellence achieved by law firms using LEAP’s innovative technology. Through its use of independent, remote and specialist audits, achievement of the standard shows clients and stakeholders that law firms deliver a gold standard of legal work in conveyancing whilst using the most up to date and innovative legal technology.

 

In this podcast we look at some of the processes and benefits of accreditation, with Craig Taylor and his guests Rob Hailstone of the Bold Legal Group and Brian Boehmer of Locktons Specialist PI Insurers who offer excellent insight into what the next 12 months hold for conveyancers and how achievement of the best practice standard can help firms in the current PI market.

Making hybrid working for law firms a reality

Making hybrid working for law firms a reality

July 21, 2021

The pandemic has pushed the dialogue around working from home forward by about 30 years. It has raised the whole topic of how we work and where we work, so how can law firms continue to motivate, support, promote wellbeing and improve collaboration amongst their teams with working from home becoming increasingly popular? And what can be done to prevent loneliness, isolation and burnout?

My guest is Susanne Poole, who has worked with LEAP Legal for five years, starting off in an HR capacity in the UK and is now Head of People Operations, covering LEAP’s North American staff.

Has technology fundamentally changed the practise of law and what it means to be competitive?

Has technology fundamentally changed the practise of law and what it means to be competitive?

June 15, 2021

How we work and choose services has shifted dramatically since the pandemic. Competition is at an all-time high in the legal market with technology key to running an enduring legal practice.

This informative podcast will explore how and why technology is impacting the sustainability and competitiveness of firms by examining cloud working, process automation, real-time client collaboration and self-serve portals with Adrian Jardine and Alex Maitland of LEAP UK.

Key considerations when buying legal software

Key considerations when buying legal software

May 26, 2021

The need to become a digital business has involved law firms in change on a significant scale in the last 12 months. What should they consider when choosing legal software and a supplier to work with and what matters more, price or quality? Why do we hold to the belief that good tech is now essential if law firms are going to make more money and be more competitive in the next few years and, crucially, why should we invest in it?

 

These are fundamental questions and they are discussed in this podcast with my guest, John Espley CEO of LEAP UK.

Confidence in the Cloud

Confidence in the Cloud

May 5, 2021

In recent years there has been a cultural and emotional shift with the Cloud becoming an everyday part of our lives and yet few of us can truly describe what the cloud is. There remains something of the black arts about it that can cause uncertainty, especially for potential business users who are used to the idea of something solid like a server on premises. 

In this podcast we talk about some of these questions and concerns by taking a close look at what the cloud is – and isn’t – and what it offers firms, both in terms of flexibility and risk mitigation My guest is John Flanagan who is Head of Product and Innovation at LEAP UK .

International Women’s Day

International Women’s Day

March 7, 2021

An apposite look at the issues facing female legal professionals in this inspiring conversation with Jodie Hill, employment lawyer, a diversity, inclusion and mental health advocate and a Women in Law ambassador.

Legal Aid in a pandemic

Legal Aid in a pandemic

March 4, 2021

A deep dive into key issues in this extraordinary of times with Richard Miller, head of the Justice Team at the Law Society. We discuss frontline working in courts and police stations; remote hearings; means testing; payments on account; Legal Aid Review; crime contract extension and the positive effect of digitisation within legal aid firms.

Has there ever been a better time to start a law firm

Has there ever been a better time to start a law firm

February 5, 2021

Setting up a law firm during a global pandemic may seem irrational and high risk. However, in such a world-changing event the winners are those that adapt quickest and realise change rather than resist it. 

Many lawyers would have always dreamt of the possibility of setting up their own practice, and given the circumstances, for many, these dreams will have accelerated into reality, and there is good reason for this.  

This informative discussion highlights why now is such a great time for legal start-ups and looks at the practicalities and considerations of running your own practice.